FAQs

What are your office opening times?
Our opening times are:
Monday – Friday 8.30am – 5.00pm
Saturday and Sunday: Closed

While our office is closed, you can reach us by sending an email, or via live chat on the website. We'll respond to all inquiries as soon as possible. Please include your name, contact number, and any relevant details.

How can I pay?
Our website directs you to pay with Payzone when you continue through the checkout. This means we don’t see your card details and your payment is secure. The following methods of payments are available: most major credit/debit cards, Paypal, Apple Pay, Google Pay, Invoices, order breakdowns and vouchers shall be provided in electronic form only.

If you pay by card, your card will be charged on the date you place the order online.

When will my order be delivered and can I track it?
If your order is being delivered by Carrier, we have the option to add either your phone number or email address to the order, so you will receive an email or text on the day your delivery is due to arrive. The Carrier’s website can also be used to track a parcel.

Can I return goods/cancel my orders?
You have the right to cancel your order under the Distance Selling Regulations. This does not include items cut to size or bespoke items, for example wooden furniture legs which have a finish applied or products altered from the standard.

Items must be returned within 14 days from the day of despatch and in a resalable condition for a refund to be given. All returns must be notified to us within 7 days of receipt of goods. Prior agreement from us is required for returns to be accepted and a credit to be applied to your account. Use our return address below:

Heritage Worldwide Limited
Unit 2 Cedar Parc
Doddington
Lincoln
LN6 4RR

If you wish to cancel your order or your goods arrive damaged, please contact us immediately. We will usually refund any money received from you, using the same method originally used by you to pay for the product.

If you choose to return any product to us, you are responsible for the carriage fees, we are not responsible for any loss or damage in transit or due to bad packing.

If you are returning these goods, please obtain a sales receipt and certificate of posting. No refunds can be given without proof of posting.

Cancellation by us
We may cancel a contract if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made.

My product is faulty/damaged, what can I do?
While every care is taken to ensure your order is dispatched in good condition, if your goods arrive damaged, please phone us on 01522685974 or email us at info@heritagecomponents.co.uk.

If you choose to return any product to us, we are not responsible for any loss or damage in transit or due to bad packing.

It is your responsibility to ensure that you use the product with the correct fittings (e.g., the provided screws and brackets) and install it on a suitably sturdy piece of furniture.

Do you have a minimum order?
No, we do not have a minimum order.